1. Information We Collect
We collect two types of information:
a. Personal Information

• Name

• Contact details (email, phone number, address)

• Date of birth

• Insurance and payment information
   

b. Protected Health Information (PHI)

• Medical history and current health concerns

• Diagnoses, prescriptions, and treatment plans

• Information discussed during telehealth visits

• Records generated through our Electronic Health Record (EHR) system, Elation

2. How We Use Your Information
We use your information to:

• Deliver telemedicine care and health services

• Manage appointments and communications

• Maintain accurate medical records

• Submit insurance claims and process payments

• Send administrative, wellness, and marketing communications

• Improve service quality and patient experience

• Comply with legal and regulatory requirements (e.g., HIPAA)
  
   

3. How We Share Your Information
We do not sell your information. Your data is only shared when necessary:

• With licensed healthcare providers within Aligned Health

• With third-party services like Elation for electronic records and telehealth visits

• With insurance companies, as needed for claims

• With payment processors (e.g., Stripe, if applicable)

• As required by law (e.g., subpoenas, public health reporting)

All third-party vendors we use are bound by strict privacy and security obligations.


4. Marketing Communications
We may send you health-related content, newsletters, or practice updates. You can opt out of promotional emails or texts at any time by clicking “Unsubscribe” in the message or contacting us at bewell@youralignedhealth.com.
Note: You will still receive appointment reminders or essential health communications.


5. Data Security
We protect your information using:

• HIPAA-compliant platforms (e.g., Elation Telehealth)

• End-to-end encryption for all virtual visits

• Secure servers and data backups

• Role-based staff access controls

While we implement strong safeguards, no system can guarantee absolute security.


6. Your Rights
As a patient, you have the right to:

• Access and request a copy of your medical records

• Correct incomplete or inaccurate information

• Request restrictions on the use or sharing of your data

• Revoke your consent at any time, subject to limitations under law

• File a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your rights were violated
  
   

7. Cookies and Website Analytics
Our website may use cookies to improve functionality and gather anonymized usage data. This does not include your health information. You can manage cookie preferences through your browser settings.


8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing information.


9. Children's Privacy
Our services are not intended for children under 18 without parental or guardian consent. We do not knowingly collect data from minors without appropriate authorization.


10. Updates to This Policy
We may update this policy periodically. Any changes will be posted here with a new effective date. Continued use of our services constitutes acceptance of the updated policy.


11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:

Aligned Health
Email: bewell@youralignedhealth.com
Website: www.youralignedhealth.com